Welcome to Green Haven Shop! We are here to help you with any questions you may have about our products, services, and policies. Below, you’ll find answers to some of the most common questions we receive.
Product Questions
What types of plants do you offer?
We offer a wide variety of plants including Arborvitae, Drought Tolerant plants, Evergreens, Ferns & Foliage, Fragrant plants, Grasses, Ground Covers, Hedges & Privacy plants, Hydrangeas, Native plants, and Perennials. Our selection is designed to cater to all your gardening needs.
Are your plants suitable for all climates?
Our plants are selected to thrive in various climates, but we recommend checking the specific requirements of each plant to ensure it is suitable for your area. Our product descriptions provide detailed information on climate suitability.
Shipping & Delivery
What are your shipping options?
We offer two shipping options: Standard Shipping via DHL or FedEx, which costs $12.95 and delivers within 10-15 days after dispatch, and Free Shipping via EMS for orders over $50, which delivers within 15-25 days after dispatch.
Do you ship internationally?
Yes, we ship globally except for a few remote areas in Asia and other regions. Please check our delivery areas for more details.
How long does it take to process an order?
Orders are processed within 1-2 business days. Once dispatched, delivery times vary based on the shipping option chosen.
Returns & Refunds
What is your return policy?
We accept returns within 15 days of receiving your order. If you are not satisfied with your purchase, please contact our customer service team at [email protected] for assistance.
How do I initiate a return?
To initiate a return, please email our customer service team at [email protected] with your order details and reason for return. We will guide you through the process.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
How do I update my account information?
You can update your account information by logging into your account on our website and navigating to the ‘Account Settings’ section.
Customer Support
How can I contact customer support?
You can reach our customer support team via email at [email protected]. We are here to assist you with any questions or concerns you may have.
What are your customer support hours?
Our customer support team is available Monday through Friday, 9 AM to 5 PM EST. We strive to respond to all inquiries within 24 hours.
Thank you for choosing Green Haven Shop. We are dedicated to providing you with the best gardening experience possible. If you have any further questions, please don’t hesitate to contact us!