At Green Haven Shop, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and exchanges process. Please review the information below to understand how to proceed.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the item must be in its original condition, unused, and in its original packaging. You must initiate the return or exchange within 15 days of receiving your order.
Non-Returnable Items
Due to the nature of certain products, the following items are non-returnable:
- Container Plants
- Perennials
- Arborvitae
These items are excluded from our return policy to ensure their quality and viability upon delivery.
How to Initiate a Return or Exchange
Follow these steps to initiate a return or exchange:
- Contact Us: Email us at [email protected] with your order number and the reason for the return or exchange. Please use the template provided below to ensure we have all the necessary information.
- Receive Instructions: We will provide you with detailed instructions on how to return the item, including the return address.
- Ship the Item: Package the item securely and ship it to the provided address. Please include a copy of your order confirmation or packing slip.
- Confirmation: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund or exchange.
Refund Process
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days. Please note that shipping costs are non-refundable.
Exchange Process
If you are requesting an exchange, we will ship the replacement item once the returned item is received and inspected. Shipping costs for the replacement item will be covered by Green Haven Shop.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Dear Green Haven Shop Team,
I would like to request a [return/exchange] for my recent order (Order #[Your Order Number]). The reason for the [return/exchange] is [briefly explain the reason].
Please provide me with the necessary instructions to proceed.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number]Contact Us
If you have any questions or need further assistance, please do not hesitate to contact us at [email protected] or call us at [Insert Phone Number].
Thank you for shopping with Green Haven Shop. We appreciate your business and are here to ensure your satisfaction.