Term and Conditions

1. User Obligations and Responsibilities

By using our website, you agree to:

• Provide accurate and complete information during the registration and checkout process.
• Use the website only for lawful purposes and not engage in any activity that could harm the website or its users.
• Respect the intellectual property rights of Green Haven Shop and third parties.

2. Product and Service Description

Green Haven Shop offers a variety of garden goods, including but not limited to:

• Arborvitae
• Container Plants
• Drought Tolerant Plants
• Evergreens
• Ferns & Foliage
• Fragrant Plants
• Grasses
• Ground Covers
• Hedges & Privacy Plants
• Hydrangeas
• Native Plants
• Perennials

We strive to provide accurate descriptions and images of our products. However, slight variations may occur due to the natural characteristics of plants.

3. Order and Payment Terms

Order Processing

Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons, processing times may vary slightly.

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Shipping

We offer two shipping options:

• Standard Shipping: Delivered via DHL or FedEx, with an estimated delivery time of 10-15 business days after dispatch. The shipping fee is $12.95.
• Free Shipping: Available for orders over $50, delivered via EMS, with an estimated delivery time of 15-25 business days after dispatch.

We ship globally, excluding certain remote areas in Asia and other regions. Please contact us if you are unsure about delivery to your location.

4. Returns and Exchanges

Your satisfaction is our top priority. If you are not completely happy with your purchase, we offer a straightforward returns and exchanges process.

Eligibility

To be eligible for a return or exchange, the item must be:

• In its original condition
• Unused
• In its original packaging

You must initiate the return or exchange within 15 days of receiving your order.

Non-Returnable Items

Due to the nature of certain products, the following items are non-returnable:

• Container Plants
• Perennials
• Arborvitae

How to Initiate a Return or Exchange

1. Contact Us: Email us at [email protected] with your order number and the reason for the return or exchange.
2. Receive Instructions: We will provide you with detailed instructions on how to return the item, including the return address.
3. Ship the Item: Package the item securely and ship it to the provided address. Please include a copy of your order confirmation or packing slip.
4. Confirmation: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund or exchange.

Refund Process

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days. Please note that shipping costs are non-refundable.

Exchange Process

If you are requesting an exchange, we will ship the replacement item once the returned item is received and inspected. Shipping costs for the replacement item will be covered by Green Haven Shop.

5. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Green Haven Shop or its content suppliers and is protected by international copyright laws. Unauthorized use of any content may violate copyright, trademark, and other laws.

6. Limitation of Liability

Green Haven Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or in connection with your use of the website or any products purchased from us.

7. Contact Us

If you have any questions or need further assistance, please do not hesitate to contact us at [email protected] 

Thank you for shopping with Green Haven Shop. We appreciate your business and are here to ensure your satisfaction.